FAQ’s

Return policies are designed to ensure a smooth and satisfactory shopping experience for our customers:

– We accept returns within 14 days of the delivery date for a refund or exchange.
– To initiate a return, please contact our customer service team to request a return authorization (RA) number.
– Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
– Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
– Once we receive your returned items, we will process your refund or exchange promptly.

Please note that certain items may be non-returnable due to hygiene or safety reasons, such as intimate apparel or perishable goods. Additionally, customized or personalized items may not be eligible for return unless they are defective.

If you have any further questions or require assistance with your order, please don’t hesitate to contact our customer service team. We are here to help!

We apologize, but at this time, we do not offer international shipping. Our shipping services are currently limited to domestic destinations only. We understand this may be inconvenient for some customers and apologize for any inconvenience this may cause. If you have any further questions or require assistance, please contact our customer service team.

Yes, we do accept international credit cards for payment. We understand the importance of accommodating customers from around the world, and we strive to make the purchasing process as convenient as possible. Whether you’re using a Visa, Mastercard, American Express, Discover, or any other internationally recognized credit card, you can rest assured that your payment will be processed securely. If you have any further questions or concerns about payment methods, please feel free to reach out to our customer service team for assistance.

Yes, we charge sales tax on applicable items. Sales tax is calculated based on the shipping address provided during checkout and in accordance with local tax regulations. The amount of sales tax applied to your order will be clearly displayed before you finalize your purchase. If you are exempt from sales tax or have any questions regarding tax charges, please contact our customer service team for assistance. We are committed to transparent pricing and ensuring compliance with tax laws in the jurisdictions where we operate.

Once we receive your returned item(s) and they have been inspected to ensure they meet our return policy criteria, we will process your refund. The time it takes for the refund to appear in your account can vary depending on the payment method and your financial institution. Generally, refunds are processed within 5-10 business days after we receive the returned items.

If you paid by credit card, the refund should appear on your statement within a few business days after processing. If you paid by PayPal or another online payment platform, the refund should be reflected in your account balance shortly after processing.

Please note that while we strive to process refunds promptly, it may take additional time for your financial institution to process the transaction and for the refund to be reflected in your account. If you have any concerns or questions about the status of your refund, please don’t hesitate to contact our customer service team for assistance. We’re here to help!

To cancel or change your order, please follow these steps:

1. Contact our customer service team as soon as possible. You can reach us by phone, email, or through our website’s messaging system.

2. Provide your order number and specify whether you’d like to cancel the entire order or make changes to specific items.

3. If you wish to make changes, let us know the details of the changes you’d like to make (e.g., adding or removing items, changing sizes or colors).

4. Our customer service team will assist you in processing the cancellation or making the necessary changes to your order. Please note that order cancellations or changes may only be possible if your order has not yet been processed or shipped.

5. If your order has already been processed or shipped, we may not be able to cancel or change it. In such cases, you may need to initiate a return or exchange after receiving the items.

We strive to accommodate our customers’ requests to the best of our ability, but please understand that order cancellations or changes are subject to availability and the stage of processing. If you have any questions or concerns, don’t hesitate to reach out to us. We’re here to help!

If you need assistance, we’re here to help! Here are several ways you can reach out to us for support:

1. Customer Service Hotline: Call our customer service hotline during business hours to speak directly with a representative who can assist you with your inquiries or concerns.

2. Email Support: Send us an email with your questions, feedback, or issues, and our customer support team will respond to you promptly.

3. Live Chat: Use our website’s live chat feature to chat with a customer service representative in real-time. This option allows for quick responses and immediate assistance. *Not Available 

4. Contact Form: Fill out the contact form on our website with your details and message, and we’ll get back to you as soon as possible.

5. Social Media: Reach out to us on social media platforms such as Facebook, Twitter, or Instagram. Our social media team is available to help you with any inquiries you may have.

6. FAQ Section: Check out our Frequently Asked Questions (FAQs) section on our website for answers to common inquiries. You may find the information you need without needing to contact us directly.

No matter which method you choose, our dedicated customer support team is committed to providing you with the assistance you need in a timely and helpful manner. We value your satisfaction and are here to ensure you have a positive experience with our products and services.